Syndicate Online Casino Terms

Welcome to Syndicate Online Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agree to be bound by this document. If you do not agree with any part of these terms, you must not use our platform. At Syndicate Online Casino, we reserve the right to amend these terms at any time, and we encourage you to review this page periodically.

About Us

Our Syndicate platform is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence No. 0000002. Here at Syndicate Casino, we have been providing gaming entertainment since 2019 to players across Australia, New Zealand, Canada (excluding New Brunswick and Ontario), Germany, Norway, Finland, and South Africa.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to open an account with us. We do not accept players from a long list of restricted countries, including but not limited to the United States, United Kingdom, France, Spain, Belgium, Netherlands, and many others listed in our full restrictions policy. We at Syndicate Casino verify eligibility during our KYC process, and any account found to originate from a restricted territory will be closed and all pending withdrawals may be cancelled.

• We require accurate personal details at registration, including name, address, date of birth, and contact information
• We only permit one account per person, household, or IP address
• We reserve the right to request additional verification documents at any time
• Players from Sweden and Finland are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges

Account Registration and Verification

When you create an account at Syndicate Online Casino, you agree to provide truthful and complete information. Our KYC procedures require a government-issued photo ID, proof of address, and proof of the payment method used, all submitted in Latin or Cyrillic script. We may also require video verification or a phone call to confirm your identity. If we cannot reach you within two weeks, we will lock your account and cancel any pending withdrawal. Bitcoin players must complete identity verification before depositing or placing any bets with us.

Deposits and Withdrawals

At Syndicate, we accept a wide range of payment methods, including Visa, Mastercard, Apple Pay, Skrill, Neteller, ecoPayz, MiFinity, AstroPay, Neosurf, Paysafecard, bank transfer, and various cryptocurrencies via CoinsPaid. Our minimum deposit is EUR 10 on select methods and EUR 20 on others, with no minimum required for cryptocurrency transactions. All deposits made through our Syndicate platform are processed instantly and free of charge.

Withdrawal requests are processed within 72 hours of approval, though we aim to handle them the same day whenever possible. Each deposit must be wagered three times on slots or ten times on table games before any withdrawal can be requested. Our withdrawal limits are set at 7,500 per week and 15,000 per month, though progressive jackpot wins are always paid in full and do not count toward these caps. Amounts exceeding the limit will be split into instalments.

• We process crypto and e-wallet withdrawals instantly
• Visa, Mastercard, and bank transfer withdrawals take 3-5 business days
• Neosurf and other prepaid cards cannot be used for withdrawals; these payouts are redirected to a bank account
• Bank transfer withdrawals carry a 7.5% fee, and payouts in USD are not available via this method

Bonuses and Promotions

Our Syndicate welcome package offers up to 1,300 plus 200 free spins across your first four deposits. The first deposit bonus is 125% up to 375, accompanied by 25 free spins daily for eight days. Subsequent deposits carry bonuses of 75%, 50%, and 100% respectively, each with its own maximum cap. A minimum deposit of EUR 20 in a single payment is required to qualify, and all bonus funds carry a 40x wagering requirement. We at Syndicate set the maximum bet while a bonus is active at EUR 5, and only one bonus may be used at a time.

Free spins must be activated within two days and played within one day of being credited. Winnings from free spins are capped at EUR 50 and must be wagered 40 times before withdrawal. Bonus funds and free spins cannot be used on progressive jackpot slots or live dealer games. As noted above, players from Sweden and Finland are not eligible for bonuses or promotions of any kind.

Loyalty and VIP Program

Our loyalty program rewards real money play, in both fiat and crypto, with Comp Points that can be exchanged for bonus money once you reach 100 points, subject to 10x wagering. Our VIP Program features 10 mafia-themed tiers, open to all players from their very first deposit, ranging from Beginner through to Godfather, each offering free spins or bonus funds as you climb the ranks.

Game Rules and Fair Play

Syndicate Casino offers more than 2,000 games from leading providers such as NetEnt, Pragmatic Play, Evolution, Play'n GO, and many others. We ensure that all games are tested for fairness and random outcomes. Certain providers are restricted in specific jurisdictions; for example, NetEnt titles are not permitted in several countries, and live dealer games are not available to players in Australia. Game weighting toward wagering requirements varies: slots contribute 100%, while table games, baccarat, blackjack, Hi-Lo, roulette, and video poker contribute only 5%.

Responsible Gambling and VPN Use

We are committed to promoting responsible gaming and provide tools to help you manage your play. Using a VPN or any other method to bypass our geographic restrictions is strictly prohibited and may result in confiscation of winnings and account closure. We encourage all players to gamble responsibly and seek help if gambling stops being enjoyable.

Dormant Accounts and Fees

If your account remains inactive for 12 consecutive months, we will apply a dormant account fee of EUR 20 per month until the account is reactivated or the balance is depleted. We recommend logging in periodically to avoid this charge.

Dispute Resolution

Should you have a complaint that our support team cannot resolve to your satisfaction, you may escalate the matter to EGIS at [email protected]. Our customer support team is available 24/7 via live chat, e-mail at [email protected], and phone, to assist you with any questions regarding these terms.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of your rights and obligations as a player at Syndicate Online Casino.