Syndicate Privacy Policy

At Syndicate, we take your privacy seriously and are committed to protecting any personal data you share with us when you register, play or contact our support team. This Privacy Policy explains how we collect, use, store and protect your information when you use our casino services at syndicate.casino. By creating an account with us, you agree to the practices described below, and we encourage every player to read this document carefully before using our platform.

Information We Collect

When you sign up at Syndicate Casino, we collect certain personal details to verify your identity, process payments and comply with our licensing obligations under the Tobique Gaming Commission. We gather this information directly from you and automatically through your use of our website and mobile apps.

• We collect your full name, date of birth, address, phone number and email address during registration
• We request copies of your government-issued photo ID, proof of address and proof of payment method for KYC verification
• We record your transaction history, including deposits, withdrawals and currency used (EUR, USD, AUD, CAD, NZD, NOK, ZAR, INR or supported cryptocurrencies)
• We log your IP address, device type, browser information and gameplay activity
• We may record video verification calls or phone conversations when additional identity checks are required

Here at Syndicate Casino, we only request the data necessary to operate safely, prevent fraud and meet our regulatory duties. If we cannot reach you within two weeks for verification purposes, we reserve the right to lock your account and cancel any pending withdrawal.

How We Use Your Data

We at Syndicate use your personal information for several legitimate business purposes. Our priority is to maintain a secure, fair and compliant gaming environment for all players who visit syndicate casino online.

• We use your data to verify your age and identity before allowing deposits or withdrawals
• We process your payment information to complete transactions through our supported deposit and withdrawal methods
• We use your contact details to send important account notifications, including bonus updates and promotional offers
• We analyze gameplay data to detect suspicious activity and prevent bonus abuse
• We use Comp Points and loyalty data to manage our VIP Program and reward tiers

Our Syndicate platform does not sell your personal data to third parties for marketing purposes. Players from Sweden and Finland should note that, while their data is processed the same way, they remain ineligible for bonuses, promotions and loyalty point exchanges under our current regional policy.

Marketing Communications

We may send you emails about our welcome bonus, free spins offers, Slot Fights tournaments or mid-week promotions if you have opted in. You can unsubscribe from marketing communications at any time by contacting our support team or using the unsubscribe link included in our emails.

Sharing Your Information

We share personal data only where necessary to run our operations and fulfill legal requirements. Syndicate Casino works with trusted payment providers, verification services and regulatory bodies to keep our platform secure.

• We share data with payment processors such as CoinsPaid, banks and e-wallet providers to complete your transactions
• We disclose information to identity verification and anti-fraud service providers
• We may share data with the Tobique Gaming Commission or other regulators upon lawful request
• We cooperate with EGIS ([email protected]) for dispute resolution when required
• We do not permit third-party deposits, and we will not process payments made on behalf of another person

Our Syndicate team ensures that every partner handling your data is bound by confidentiality and security obligations consistent with this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing syndicate.casino. These tools help us remember your preferences, keep you logged in, and understand how players interact with our games and promotions.

• We use essential cookies required for login sessions and security
• We use analytics cookies to measure traffic and improve our website performance
• We use marketing cookies to tailor offers relevant to your gameplay

You can manage or disable cookies through your browser settings, though doing so may affect certain features of our Syndicate login experience and game functionality.

Data Security

We at Syndicate Casino implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial information from unauthorized access, loss or misuse. Our systems are regularly monitored to detect and respond to potential vulnerabilities.

Despite our best efforts, no method of data transmission over the internet is completely secure. We encourage you to use strong passwords and avoid sharing your account login details with anyone, including friends or family members.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Transaction records, KYC documents and communication history are generally kept for the period required by our licensing authority.

If your account becomes inactive for 12 months, a dormant account fee of EUR 20 per month applies, as outlined in our Terms and Conditions. We may retain relevant records even after account closure where required by law.

Your Rights

We respect your rights regarding the personal information we hold about you. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting our support team.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain types of data processing, including direct marketing
• You have the right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. Our Syndicate support team is available 24/7 via live chat, email or phone at +61 29 1361 660.

International Data Transfers

As our company, Novatrix SRL, is registered in Costa Rica, your data may be processed and stored in locations outside your home country. We take appropriate steps to ensure that any international transfer of your data complies with applicable data protection standards.

Children's Privacy

Syndicate Casino is intended exclusively for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their jurisdiction. If we discover that a minor has registered an account, we will close it immediately and remove the associated data.

VPN and Restricted Jurisdictions

We do not permit the use of VPNs or similar tools to bypass our geographic restrictions. Using a VPN to access our services from a restricted country violates our policies and may result in confiscation of winnings and suspension of your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or licensing obligations. We encourage you to review this page periodically. Continued use of our Syndicate platform after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team through live chat, email at [email protected], or by phone at +61 29 1361 660. For unresolved disputes, you may also contact EGIS at [email protected].