Responsible Gaming at Syndicate Casino

Our Commitment to Safer Play

Syndicate Casino operates under a licence from the Tobique Gaming Commission (licence No. 0000002), and as part of that licence, we are required to promote responsible gambling practices among our player base. We serve players across Australia, New Zealand, Canada (excluding New Brunswick and Ontario), Germany, Norway, Finland, and South Africa, and we tailor our responsible gaming tools to meet the expectations of these markets.

Our Syndicate team continuously reviews account activity patterns and offers support to players who may show signs of risky behaviour. We also restrict access from a long list of countries where online gambling is prohibited or unregulated, and we do not permit the use of VPNs or proxy services to bypass these geographic restrictions. Attempting to access Syndicate Casino from a restricted location through a VPN may result in account closure and forfeiture of winnings.

Age Verification and Eligibility

Syndicate Casino is strictly for adults. We only accept players who meet the legal gambling age in their jurisdiction, which is 18 years or older in most of our target markets. During the account verification process, we request a government-issued photo ID, proof of address, and proof of the payment method used, all in Latin or Cyrillic script. In some cases, we may also require a video verification call. If we are unable to reach a player within two weeks during this process, we lock the account and cancel any pending withdrawal until identity can be confirmed.

We take underage gambling extremely seriously. If we discover that an account belongs to a minor, we close it immediately and void any bonuses or winnings associated with it.

Why Verification Matters

Our KYC process doesn't just protect us from fraud — it protects you. By confirming your identity, payment methods, and address, we make sure your deposits and withdrawals are secure, and that your account can't be accessed or misused by someone else. We also use this process to ensure that players from restricted regions, including Sweden and Finland (who are not eligible for bonuses, promotions, VIP programs, or loyalty point exchanges), are treated according to the correct regional rules.

Tools to Help You Stay in Control

We provide a range of account settings designed to help you manage your time and spending at Syndicate Casino. These tools are available to every registered player and can be adjusted by contacting our support team.

• Deposit limits — set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits — cap how much you're willing to lose over a chosen period
• Wager limits — restrict the total amount you can bet within a set timeframe
• Session reminders — receive notifications about how long you've been playing
• Temporary account suspension — take a short break (cooling-off period) from your account
• Self-exclusion — close your account for an extended period or permanently

If you'd like to activate any of these measures, simply reach out to our support team via live chat or e-mail, and we'll apply the changes to your account promptly. Please note that once a deposit, loss, or wager limit is set, any request to increase it typically takes effect only after a cooling-off period, while requests to lower a limit take effect immediately.

Self-Exclusion at Syndicate Casino

If you feel that gambling is no longer enjoyable or is affecting your daily life, we encourage you to use our self-exclusion option. Once activated, your Syndicate Casino account will be suspended for the period you choose, and we will stop sending you marketing communications, bonus offers, or promotional e-mails during that time. We will not permit the account to be reopened before the agreed exclusion period ends, even upon request.

Recognising the Signs of Problem Gambling

We want every player at Syndicate Casino to understand the warning signs that gambling may be becoming a problem. Take a moment to consider whether any of the following apply to you:

• You spend more time or money gambling than you originally planned
• You chase losses by depositing more to try to win it back
• You borrow money or sell belongings to continue gambling
• You hide your gambling activity from friends or family
• Gambling affects your work, studies, relationships, or sleep
• You feel anxious, irritable, or distressed when you try to stop

If any of these resonate with you, we strongly recommend using one of our self-exclusion or limit-setting tools right away. Our Syndicate team is also available 24/7 to talk through your options confidentially.

Budgeting Tips for a Healthier Gaming Experience

We've put together a few practical suggestions that can help you enjoy Syndicate Casino responsibly:

1. Decide on a budget before you start playing, and never gamble with money set aside for bills or essentials
2. Treat losses as the cost of entertainment, not as money to be recovered
3. Take regular breaks — our session reminder tool can help with this
4. Avoid gambling when you're stressed, upset, or under the influence of alcohol
5. Balance your gaming time with other hobbies and social activities
6. Keep track of your deposits and withdrawals using your account history

Protecting Minors and Vulnerable Players

We encourage parents and guardians to use filtering software on shared devices to prevent minors from accessing online gambling websites, including Syndicate Casino. We also remind all players that bonus funds, free spins, and winnings from promotions are subject to wagering requirements and capped winnings, which is why we recommend reading our Syndicate bonus terms carefully before opting in, especially since players from Sweden and Finland are excluded from all bonus offers.

Our dormant account policy also exists partly as a responsible gaming safeguard — if an account remains inactive for 12 months, a EUR 20 monthly fee applies, which encourages players to either actively manage their account or formally close it rather than leave funds unattended indefinitely.

External Support Organisations

Beyond the tools we provide directly, we encourage players who need additional support to reach out to independent organisations that specialise in gambling-related concerns. These include:

• GambleAware — information, advice, and free support for anyone affected by gambling
• Gamblers Anonymous — peer support groups and meetings
• BeGambleAware — self-assessment tools and helplines
• National problem gambling helplines available in Australia, Canada, New Zealand, Germany, Norway, Finland, and South Africa

If you have concerns about a dispute related to your account, our support team can also direct you to EGIS, our independent alternative dispute resolution provider, at [email protected].